Privacy Policy

Throughout this policy, the following terms have the meanings below.

We collect only the information we need to run our company and operate our Services.

Information you provide directly

• Contact information: When you email us or use the contact form on our website, we receive your name, email address, and the contents of your message. The website's contact form opens a message in your own email application; nothing is sent to us until you send that email.
• Account and product information: If you create an account or use one of our Services, we collect the details that Service needs in order to work. What each Service collects is described in the privacy notice for that Service.
• Business inquiries: If you contact us about a partnership, press inquiry, or other business matter, we retain the details you share so we can respond.

Information collected automatically

• Server and connection data: Like most websites, our hosting infrastructure may record technical information such as IP address, browser type, device type, pages requested, and the date and time of each request. We use this for security and reliability.
• Diagnostics: If one of our Services encounters an error, limited diagnostic information may be collected to help us find and fix the problem.

We use the information we collect for the following purposes:

• Providing and operating our Services: Delivering the features you ask for and keeping them working.
• Communicating with you: Responding to your questions, requests, and feedback, and sending transactional messages related to your use of a Service. We do not send marketing emails unless you have explicitly opted in.
• Safety and security: Detecting and preventing fraud, abuse, and unauthorized access.
• Improving our products: Understanding how our Services are used so we can fix problems and make them better. We use anonymized or aggregated data wherever possible.
• Legal compliance: Meeting obligations under applicable law, including responding to lawful requests from law enforcement or government authorities.

We share your information only in the following limited circumstances:

Service providers

We engage a small number of third-party service providers who process data on our behalf, such as cloud hosting, email, and payment processing. These providers may use your data only to perform services for us and not for their own purposes.

Legal requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to comply with applicable law, protect our legal rights, or prevent harm to a person.

Business transfers

If Hither Labs, LLC is involved in a merger, acquisition, or sale of all or substantially all of its assets, personal data may be transferred as part of that transaction. We will provide notice before your personal data becomes subject to a different privacy policy.

With your consent

We may share your information for other purposes with your explicit prior consent.

We keep personal data only for as long as necessary to provide our Services and fulfill the purposes described in this policy.

Individual Services may keep certain data for different periods. Those periods are described in each Service's privacy notice.

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These measures include:

• Encryption of data in transit using TLS (HTTPS).
• Access controls limiting which Hither Labs personnel can access personal data, on a need-to-know basis.
• Regular review of our infrastructure and third-party integrations.

No system is perfectly secure. If a data breach affects your personal information, we will notify you and relevant regulatory authorities as required by applicable law. If you discover a security vulnerability in any of our Services, please report it to info@hitherlabs.com before public disclosure.

You have meaningful control over your data. The following rights and choices are available to all users regardless of jurisdiction.

Access and portability

You may request a copy of the personal data we hold about you. We will provide it in a machine-readable format within 30 days of your request.

Correction

If you believe we hold inaccurate data about you, contact us and we will correct it.

Deletion

You may ask us to delete the personal data we hold about you, and we will do so within 30 days unless we are required by law to keep it.

Communications

Transactional messages related to your account or security cannot be disabled because they are necessary to operate the Service. If you have opted into marketing communications, you can unsubscribe at any time using the link in any such message or by contacting us.

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at info@hitherlabs.com and we will review the information and take appropriate action.

We rely on a limited number of third-party services to operate our website and Services. Each has its own privacy policy that governs how it handles data.

• Google Fonts: Our website loads fonts from Google Fonts, so your browser makes a request to Google's servers when you visit. Review Google's privacy policy at policies.google.com/privacy.
• Cloud infrastructure providers: We use cloud providers for hosting, data storage, and computing.
• Payment processors: Where a Service involves payment, it is handled by a PCI-DSS compliant third-party payment processor. We do not store your full payment card details on our servers.
• App and extension stores: If you get one of our Services through a store such as the Apple App Store, Google Play, or a browser extension store, that store's terms and privacy policy also apply.

Our Services may link to third-party sites. Those sites are governed by their own privacy policies, not this one.

We may update this privacy policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes — those that meaningfully affect your rights or how we use your data — we will provide additional notice, such as an email or an in-product notification, at least 14 days before the changes take effect.

Your continued use of our Services after a policy update constitutes your acceptance of the revised policy. We will not make changes that retroactively reduce your privacy rights with respect to data already collected without your explicit consent.

If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, please reach out. We take all privacy inquiries seriously and respond within 30 days.